Company Name: Hong Kong Custom Jewelry Limited
Contact Email: sales@hkcustomjewelry.com
Effective Date: October 11, 2026

1. Overview

This Privacy Policy explains how Hong Kong Custom Jewelry Limited (“we”, “us”, “our”) collects, uses, and protects the information you provide when you visit hkcustomjewelry.com, submit an inquiry, request a custom quote, apply as a retail partner, or place an order with us.

2. Information We Collect

  • Contact details you provide through our forms (Start a Custom Project, Retail Partner Application, Wholesale Inquiry, Contact Us), such as name, company name, email address, phone number, and country.
  • Order and account information when you create an account or place an order through our online store, including billing and shipping addresses.
  • Design materials you upload, such as reference images, CAD files, or inspiration photos, used only to quote and produce your order.
  • Payment information processed securely through our payment provider (WooPayments); we do not store your full card details on our servers.
  • Technical data such as IP address and browser type, collected automatically for security and site-performance purposes.

3. How We Use Your Information

  • To respond to inquiries, prepare quotes, and process custom and wholesale orders.
  • To communicate with you about order status, production updates, and payment confirmations.
  • To maintain accounts, process payments, and arrange shipping.
  • To improve our website and services.
  • We do not sell your personal information to third parties.

4. How We Share Your Information

  • With service providers who help us operate the site and fulfill orders, including our payment processor, email delivery provider, and shipping carriers, solely for those purposes.
  • When required by law or to protect our legal rights.

5. Data Retention

We retain order, inquiry, and account information for as long as needed to fulfill orders, meet legal and accounting obligations, and resolve any disputes, after which it is securely deleted or anonymized.

6. Cookies

Our website uses cookies to keep your cart and account session active, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some features of the site may not work properly without them.

7. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting sales@hkcustomjewelry.com. [Insert any additional rights specific to your jurisdiction, e.g. under the Hong Kong Personal Data (Privacy) Ordinance.]

8. Security

We use industry-standard measures, including secure (HTTPS) connections and a PCI-compliant payment processor, to protect the information you share with us. No method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Need Help?

For any questions about this Privacy Policy or how your information is handled, please contact us at sales@hkcustomjewelry.com.

For more information or to view our full collection, please visit our official website at www.hkcustomjewelry.com.