Company Name: Hong Kong Custom Jewelry Limited
Contact Email: sales@hkcustomjewelry.com
Effective Date: October 11, 2026

1. Overview

This policy explains how we handle shipping and delivery for finished-goods, sample, and custom orders placed with Hong Kong Custom Jewelry Limited.

2. Processing Time

  • Finished-goods (普货/成品) orders: typically ship within [Insert processing time] of payment confirmation.
  • Sample orders: typically ship within [Insert processing time] of payment confirmation.
  • Custom orders: ship after production is complete and the balance payment has been received; production time is quoted individually for each project and communicated after sample/CAD approval.

3. Shipping Methods & Carriers

We ship via [Insert carrier(s), e.g. DHL / FedEx / UPS], selected based on destination, order value, and urgency. A tracking number is provided once your order ships.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and order value, and are shown before you complete payment. [Insert any flat-rate, free-shipping-threshold, or region-specific rules that apply.]

5. International Orders, Duties & Taxes

For international shipments, your order may be subject to import duties, taxes, and customs clearance fees charged by your country’s customs authority. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices.

6. Order Tracking

Once your order ships, you’ll receive an email with your tracking number and carrier information so you can follow your shipment to delivery.

7. Lost or Damaged Shipments

If your order arrives damaged or does not arrive within the expected delivery window, please contact us at sales@hkcustomjewelry.com within [Insert claim window, e.g. 14 days] of the expected delivery date so we can file a claim with the carrier and arrange a resolution.

8. Address Accuracy

Please make sure your shipping address is complete and correct at checkout. We are not responsible for delays or non-delivery caused by incomplete or incorrect address information.

Need Help?

For any questions about shipping, tracking, or delivery, please contact our support team at sales@hkcustomjewelry.com.

For more information or to view our full collection, please visit our official website at www.hkcustomjewelry.com.